有關電話客服面試英語基本問答

　　Call Center

　　電話客服

　　I am able to handle a large number of calls without my accuracy being compromised.

　　我能在處理大量的通話時我的正確性不受影響。

　　My accuracy has never been affected by the number of calls I am handling.

　　我的正確性從不受通話數量的影響。

　　My accuracy during the last 5 years has always been over 95%.

　　在過去的5年中，我的正確性在95%以上。

　　If I were having a problem with a co-worker, I would try taking to them to see if we could work out our differences. If they weren’t open to that, or if the problem remained, I would discuss it with my supervisor.

　　如果我與同事間存在問題，我會試著與他們進行交談，看看能不能解決分歧。如果他們不夠放開心胸，或問題一直存在，我會與我的上司討論。

　　I would first talk to the person and try to figure out what was bothering him. If the problem continued after talking to him, I would bring it to the attention of my supervisor. In my experience, what can’t be resolved by talking one on one with the co-worker should be brought to the supervisor right away, before it escalates.

　　首先，我會和他談談，試著找到他的困擾處。如果談過之后問題還存在，我就會把問題讓我的上司注意到。以我的經驗，如果在與同事談過后還存在問題，在其加劇之前，應該要立刻讓上司知道。

　　I try to get along well with everyone, and respect their opinions and boundaries. In the past, when I have had a problem with someone, I have been able to work it out by talking with them.

　　我努力和大家和平相處，尊重他們的意見和底線。以前當我和某人之間出現問題的話，我總能經過交談來解決。

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